Make your Customer the Hero


If you want customers to buy from you, tell their story not your story.

The most consistent mistake companies make in sales and marketing is to position their company or product as the Hero of the story. If you want customers to buy, you must tell a story where your customer is the Hero..... Not YOU!

What is a hero? In stories, the hero is the star, the person who takes action to overcome obstacles in order to win the prize. Along the way, the hero typically meets enemies and helpers, but the story is about the hero, not about the other characters.

If you're selling or marketing something, you probably have a story where you, your company, or your product plays the starring role:

Even when you tell this story with enthusiasm and confidence, you're making a huge mistake, because you're turning the customer into a minor character in your story, rather than the star of the show.

Instead, you should tell a story where you, your company, and your product play a supporting role in making the customer into a hero.

"be the wizard who gives the hero a magic sword."

How It Works in Practice

Here's an example of what I'm talking about:

Wrong: "We recently saved ABC a million dollars. To learn more about our products, don't hesitate to contact me."

Right: "I recently worked with ABC to save them a million dollars. If you're interested, I can tell you how they did that."

Can you see the difference?

When I give presentations to prospects, I don't explain how wonderful we are or why what we do works.
Instead, I tell how Edel O'Mahony released her latest Book, when asked why she's successful, and give two reasons:

  1. value investing,
  2. learning how to market at PHMC GPE LLC seminars.

See how clever this is? This story is about how Edel (and by extension every other customer) became a successful hero through his own ideas (value investing) and with PHMC GPE playing a supporting role.

So your next step is clear.  Go through all your sales and marketing materials and expunge every story that's about You. Only describe your company, services and products in the context of how a customer used them, or could use them, to win.

In short, make your customers into the hero of YOUR story as well as their story.  When those two stories align, you'll make the sale.

It's really that simple!