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Frank Eliason: Five tips from the father of social customer service
Widely regarded as one of the fathers of modern customer service, and described by Bloomberg as “the most famous customer service manager in the US and possibly in the world”, Frank Eliason has carved out a remarkable reputation since pioneering the use of social media in service at Comcast.
Rethinking Information Diversity in Networks
Social Media Stats
It’s pretty impressive to see that Facebook has grown to more than 800 million active users, adding more than 200 million in a single year. Twitter now has 100 million active users and LinkedIn has over 64 million users in North America alone.
5 Reasons
... B2B Marketers Need To Get Social …Or Get Out Of The Business
More than 2 years ago Josh Bernoff from Forrester made the observation:
If you’re a B2B marketer and you’re not using social technologies in your marketing, it means you’re late.
Indeed, you were late to the party in 2009. And if you’re not here in 2011 it means you’re asleep at the wheel.
State of the Blogosphere 2011
The Socialbot Network
The Socialbot Network: When Bots Socialize for Fame and Money
Four Reasons to Reconsider
Four Reasons to Reconsider Automated Content Sharing
We've emphasised multiple times the importance of sharing content and of being a good curator of the latest and greatest info out there. You've no doubt developed a list of sites you read regularly, and you try to tweet or share nearly everything noteworthy that is posted at them.
Klout revamped
Facebook Public Search
Facebook Public Search
It seems that Facebook has implemented a new feature today : the "Public Search"
The Six Cultural Attitudes
The Six Cultural Attitudes Towards Social Media. Where do you stand?
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