::: PHMC GPE LLC ::: MARKETING & CORPORATE COMMUNICATION AGENCY

You would like to elaborate customer satisfaction. That is what business community has been talking about a lot during last years. It is very important when you talk about the customer relationship management, how to manage the customer satisfaction.

To think about the quality of service from a strategic point-of-view can be also thinking objective quality. It is something we can measure; what is the service level, how many objects we can deliver out of the warehouse, is it 99% and 98%. How it is experienced, what is the quality of the episodes in the customer relationship, what is the quality of critical episodes?